Frequently Asked Questions

General:

Why should I be an ACE Tax Program Member?
You can make more money! Whether you take advantage of our Referral Program, our Lobby Pop-Up program, or both, make more money this tax season with ACE!

How to make money with ACE:

Referral Program:
Each time a client uses your Tax Program Member code when they cash a tax refund check or tax refund debit card with us, we will record your code in our system. You will earn a percentage of ACE's fee for each such transaction, starting at 6% if you’ve selected to be paid by direct deposit! There is no limit to how much you can earn, but you must earn at least $10 in referral fees to be paid. See the Terms and Conditions for details.

Lobby Pop-Up Program:
By reaching hundreds of potential clients1 during tax season, you could make extra money this tax season with an ACE lobby pop-up shop.

Why is ACE good for my clients?
ACE excels at cashing checks – even high dollar tax checks – quickly! We make it easy to get cash, even without a bank account.

Registration:

Do returning Tax Program Members have to register?
Yes! In order to qualify for this program, returning and new Tax Program Members must register.

Who can become an ACE Tax Program Member?
Anyone who prepares income tax returns for the public or works in a tax preparation office is eligible.

Can I be an ACE Tax Program Member even if I am employed by someone else?
Yes! As an ACE Tax Program Member you reap the rewards of working with ACE, but you aren't employed by us. If you'd like to get your entire office involved in the Referral Program, refer your office manager to the ACE Tax Team.

When is the deadline to register as an ACE Tax Program Member?
Tax preparers who want to participate in the Referral Program should register by January 2025 to maximize their earning potential. And our available lobby spaces often go quickly, so sign up now if you are interested in setting up a pop-up shop with us!.

Referral Program:

How much do I make for each referral?
Each time a client uses your Tax Program Member code when they cash a tax refund check or tax refund debit card with us, we will record your code in our system. You will earn a percentage of ACE's fee for each such transaction, starting at 6% if you’ve selected to be paid by direct deposit! There is no limit to how much you can earn, but you must earn at least $10 in referral fees to be paid. See the Terms and Conditions for details.

How do I get credit for my referrals?
It's easy. 1) Register on this website. 2) Give your clients your Tax Program Member code to provide to ACE when they cash their tax refund check or tax refund debit card. We will provide you with coupons with your code to hand out to your clients. 3) Receive your commissions weekly by direct deposit or by check at the end of the season!

1. Customer traffic volume varies by location.
How will I be paid for referring customers to ACE?
During registration you will select either direct deposit or check payment. If you select direct deposit, ACE will pay you weekly. If you select check payment, ACE will send you one check after tax season is over that you should receive by July 1, 2025.

Am I still eligible to receive the referral fee if I participate in the Lobby Pop-Up Program?
You bet! And with access to all of the lobby traffic, you'll have the opportunity to earn even more in referral fees.

Lobby Pop-Up Program:

How do I sign up for an ACE lobby?
Please register for the ACE Tax Program. During registration, click the "I am interested in the ACE Lobby Pop-Up Program" box. The Tax Team will contact you to choose your lobby location. Terms and Conditions apply.

What are the advantages of locating my office at ACE during tax season?
Participating in the Lobby Pop-Up Program gives you access to hundreds of potential clients a month1 and saves you the time and hassle of securing your own lobby space. With your tax pop-up shop in our high-traffic lobby, you'll have more exposure and profitable opportunities.

Do I have to pay ACE for the advantage of working in the lobby?
Yes. Please send an email to taxprogram@acecashexpress.com for availability and pricing details.

Will I have to share the space with other tax preparers?
No! ACE only allows one tax preparer per lobby, so you won't have to share space. But act now, before all of our lobbies are filled.

Will I get an office, desk, computer or other materials?
You will be responsible for providing and maintaining your own equipment and furniture.

Do I need to follow certain rules or restrictions while working in the lobby?
You must be in the designated workspace during your advertised tax service office hours, which must be during regular store hours. You are only allowed in your area; teller area is off limits. Additional terms and conditions as outlined in the contract will also apply.

Can I work my own office hours, or must I work certain hours?
Although you can set your own hours, we hope you make the most of this valuable opportunity to attract clients and make money. Therefore, we encourage you to work as many hours as possible.

Do you share my customer information with any other Tax Program Member?
Absolutely not. Your business information is always confidential.

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